Terms and conditions


Consultations – at a glance

All new consultations with either Dr Charlotte or Dr Victoria are free of charge and last for 30 minutes.

We take a £50 deposit at this first consultation, via Sage Pay at the time of booking, which is valid against the cost of any future treatments and fully refundable if you decide not to have any treatments.

We accept all credit and debit card payments including Amex, but since 1 November 2015 we no longer accept cheque payments for procedures.

We also send you a text reminder 48 hours in advance to remind you of your appointment date and time.

Cancellation policy

If you need to cancel or reschedule your appointment, we ask for 24 hours’ notice.

For a major procedure such as a thread lift, we request 48-hours’ notice. This enables us to respond to the now very high demand for our appointments.

If you do cancel or reschedule in less than the required time, or do not show for your appointment, you will be charged the deposit fee since we are unable to offer that time to another patient. The cancellation fee is not refundable or transferable, and is due in full at the time of booking the appointment.

Treatment suitability

We will always assess whether a treatment is suitable for you, or likely to be successful, prior to any treatment being carried out.

If a treatment is not suitable or likely to be successful, we will explain the reasons why.

If we feel a treatment is not suitable for you, we will not charge you for the consultation and your deposit will be refunded.

We will also not go ahead with a procedure if we feel that your expectations exceed the results that can be achieved through that treatment.


Serving patients in Bournemouth, Poole, Weymouth, Dorchester, Salisbury, Winchester, Southampton, Portsmouth and West Halkin Street London.

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