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Consultations – at a glance

Canford and Lymington Clinics:
We take a £50 deposit at this first consultation, via Sage Pay at the time of booking. This payment is valid against the cost of a treatment or if not suitable. This deposit will be retained if you decide not to go ahead with a treatment.

London Clinic:
We take a £100 deposit at this first consultation, via Sage Pay at the time of booking. This payment is valid against the cost of a treatment or if not suitable. This deposit will be retained if you decide not to go ahead with a treatment.

We accept all credit and debit card payments including Amex. We also send you a text reminder 48 hours in advance to remind you of your appointment date and time.

Cancellation policy

If you need to cancel or reschedule your appointment, we ask for 48 hours’ notice.

For a major procedure such as a thread lift, we request 48 hours’ notice. This enables us to respond to the now very high demand for our appointments.

If you do cancel or reschedule in less than the required time, or do not show for your appointment, you will be charged the deposit fee since we are unable to offer that time to another patient. The cancellation fee is not refundable or transferable, and is due in full at the time of booking the appointment.

Treatment suitability

We will always assess whether a treatment is suitable for you, or likely to be successful, prior to any treatment being carried out.

If a treatment is not suitable or likely to be successful, we will explain the reasons why.

If we feel a treatment is not suitable for you, we will not charge you for the consultation and your deposit will be refunded.

We will also not go ahead with a procedure if we feel that your expectations exceed the results that can be achieved through that treatment.

Treatment offers

Please note that offers must be redeemed at the time of booking and purchase and cannot be claimed retrospectively.

We reserve the right to end an offer at any time.

Offers are non-exchangeable and cannot be redeemed for another treatment or monetary value.